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Articles - Aviation

Paint OEM Warranty Concerns if you use Permagard?

Tuesday, March 13, 2018

Sometimes we hear about paint manufacturers advising our clients to only use their aftermarket products or the paint warranty will be invalid. In reality we have found this a sales tactic that has little or no bearing on the actual purchase decision.

Some considerations:

  • After the initial paint application, acceptance and certification, what is likely to go wrong with the paint? Maybe paint fade and oxidisation; maybe peeling off. The questions generally asked by paint OEMs at this point to understand if they are really accountable for the product failure are:
  • Who painted the aircraft? Did they follow the correct process, was the substrate prepared correctly, was the paint mixing correct, what equipment was used and where was the paint stored?
  • What do you use to wash your aircraft with and how often do you wash? What wash process do you use and with what equipment? What chemicals are used to clean for inspection during maintenance? Where do you fly and park your aircraft?
  • The core business of non-paint manufacturing companies is to provide aftermarket paint protection products that actually extend and enhance the paint, not to sell more product.
  • If a correctly applied and approved polymer product enhances the paint, why would a Paint OEM not want it to be applied? It is a free hit on enhancing their product endurance and quality. Saying no just diminishes the products reputation and does not make sense, unless the true motivation is increased sales.
  • How long has the paint been available and has it always needed a specific polish or coating before? If it didn’t, then what has the Paint OEM done to change the paint and make it less durable?
  • If the paint has changed to be less durable, are the paint protection products offered by the Paint OEM the latest technology, totally new and different to what has been used previously? What properties now cause it to be incompatible with polymer, which has been successfully used for well over 20 years.
  • What does the warranty actually cover, for how long and what will void the warranty? Ask for it in writing to ensure the claims are company endorsed.
  • How many times have the Paint OEMs been asked by their customers to honour an inservice warranty claim and how often did they accept responsibility?
  • Can the Paint OEM provide names of the customers who they have had their warranty invalidated due to the use of non OEM after sales products, including washing fluids?
  • In Australia, and with most other economically advanced countries, statutory warranties protect the buyer for around 12 months depending on the product. This generally will cover ensuring you get what you paid for, it is as advertised and it is fit for purpose. No matter what is written in the T’s and Cs, companies cannot contract out these obligations in Australia.
  • Another consideration is if you purchased the paint or was it procured via your third-party painting company? Rights and warranties are often not transferable and any claim you may have will generally need to go via this third party.

What Products Are Commonly Offered by Paint OEMs?

In some cases the products offered by Paint OEMs actually degrade your paint by removing the top layers forcing an earlier than scheduled repaint. Look at the product labels and Safety Data Sheets very closely and ask questions about what is in the product to help you decide. Here is some information that may help you in that assessment:

  • Silicon based products, such as diatomaceous earth and amorphous silica, are commonly found in polishing and paint protection products and work by removing the top layer of paint.
  • Silicon in most cases is UV absorbing, so oxidising is imminent. You can tell if it is a silicon based product as the application instructions will advise to not allow the aircraft to get wet for 24-48 hours after application.
  • Wax is one of the most temporary products you can add to any vehicle, let alone aircraft. UV absorbing wax may make the water bead off, but it will oxidise and go white if it lasts long enough on the paint.

Why use Polymer?

Reactive Polymer has saline linkers the same as paint, so it adheres to the substrate or original paint with the same technology paint OEMs use. The main difference is we add a UV resistant/reflective polymer linker to the saline linkers whereas paint manufacturers apply a pigment linker. Quite simple really.

Why use Permagard?

This technology is not new and Permagard has been providing an extremely effective reactive polymer product for over 20 years. It has been used on all types of paint, including aircraft with no warranty claim or issue. It has Boeing, Airbus, Embraer, Dassault, Gulfstream and Cessna Textron approvals and manufactured to ISO standards.

The Permagard reactive polymer formula has been relatively unchanged for over 20 years.While we do R&D to keep a competitive edge, the formula works

Permagard Aviation has a Microbiologist, Biochemist and an Industrial Chemist on staff to support your questions and provide further information to you.

Our company Director summed this up the best in saying “the likelihood of an operator actually being successful in claiming warranty after the statutory warranty period (12 months) is so low, we will honour the remaining paint warrant if Permagard is applied; that’s how much we believe in our product”

 
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