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Blog - Automotive

The simplicity of Permagard's warranty process

Wednesday, August 15, 2018

“Simplicity is the ultimate sophistication.” - Leonard Di Vinci

Warranty claims… sometimes they’re just not worth the paper they’re written on right? When you think of all the time and energy you have to go to and all the limitations as to what’s included, it often seems easier to spend more money replacing a product.

Let’s make this easy for everyone - smiles all around…

Permagard’s warranty will have you worry-free. We’ve created a straightforward process to handle claims so they are dealt with quickly and efficiently right from the start. There’s no need to search for the small print on piles of documentation, making the process clear and simple from the moment your customers choose to invest in the Permagard experience.

We’ve got it covered

Our lifetime warranty is a cut above the rest. We are currently the only supplier that provides environmental damage warranty - so if you consider yourself a bit of a James Bond or Lara Croft, off-roading on different terrains in all weathers, you can relax. Permagard promise to keep your car protected from the elements, we just don’t cover things such as explosive damage from drive-bys...

Hand it over!

When a customer requests a warranty claim, we will take control. Our amazing Customer Experience team is on call to handle these claims directly with customers.

The importance of customers having direct contact with an experienced member of the Permagard team means they can have a down to earth, a human conversation about the problems they are having. Our staff will then strive to ensure one of our highly skilled Permagard technicians is well informed and runs a thorough assessment onsite at the customer's chosen location. This service delivery is impeccable and our testimonials are a great indicator, it works!

Permagard dealers are becoming employers of choice

We work closely with our clients, striving to go above and beyond expectations. It is our priority to ensure that every Permagard customer is left beaming ear to ear, confident they have indulged in a high quality, long lasting product, that has them feeling incredibly satisfied and content. The good stuff, that creates smiles all around.

A cut above the rest!

We don’t need to keep rebranding our product every 4 years to combat negative press. Permagard have maintained their reputation and our brand is and always will be, the name of our product.

One less thing to worry about

Permagard understand that it can be frustrating for the car dealership and the customer when it comes to handling aftercare matters. We aim to help provide a direct link of support for any ongoing issues that may arise with paint protection following the sale of the car. Leave it to us.


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How do Permagard products add value to car dealerships?

Wednesday, August 15, 2018

“People will stare, make it worth their while.” - Harry Winston

Whether you want to fly, drive or sail in style, Permagard has the experience to make your investment look jaw droppingly good. Make no mistake, the glassy finish our protective treatment leaves behind will have you feeling like you’re a member of the Justice League picking up a new batmobile.

We aren’t robots in disguise but we certainly are transformers. The great history of Permagard all began with commercial aircrafts, breaking in to the aviation industry and becoming the market leader in paint protection, presentation, hygiene and cleanliness. We have planes looking so good even B.A Baracus would get on them.

Proven Technology

Unlike other products on the market, our paint protection is packed with the power of UV/reflective and reactive polymer, this is the genius cutting edge technology within our products. Linking and bonding to the paint for a long-lasting, life-changing finish. Tested and approved by the likes of Boeing, Airbus, Embraer, Dassault, Gulfstream and Cessna Textron, you can be sure that Permagard is the perfect protection treatment for cars and boats too. We’re telling you, this is superhero stuff!

Talking about superheroes…

We create those too. We have a dedicated and experienced internal recruitment team who spend every day on the hunt for sassy after sales consultants and applicators who can deliver our amazing products with next level service. For us, it’s not just about the fruits of our labour, it’s about the continuing labour of love to all of our wonderful customers.

We offer a fantastic aftermarket sales training program along with applicator training and support. We want to ensure that every member of the Permagard family has access to everything they need to use Permagard to its full potential.

Employer of choice

The power of our products really shows in the people who use them. Make no mistake, dealerships who have chosen to supply the Permagard brand to their customers will find that it’s not only their customers who are driving into the sunset shining.

Consultants absolutely love selling the products. It adds an extra special touch when you see a huge smile of surprise on a customer’s face. What more incentive do you need?

Happiness has a domino effect, aim to be the start!

Buying a new car is a significant life event, it can often be a very exciting, yet, nerve-racking experience. When an extra level of care and protection is provided to your customers, this demonstrates commitment to their satisfaction.

Our client retention stands at 99.9% thanks to a strong reputation in high quality products, service and positive feedback. We’re here to support, actively measuring sales vs product distribution and warranty reporting. Committed to policing the back end so as to ensure clients AND customers receive above and beyond what they pay for.

 

 

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Permagard - Beyond the great products

Wednesday, August 15, 2018

“People will forget what you said. People will forget what you did, but people will never forget how you made them feel.” - Maya Angelou.

Sales… a dirty word?

Quite often, when people hear or see this word they close off. Can you relate? A reminder of ‘that time’ when a used car dealer convinced you to buy a heap of junk or a telemarketer that phoned every day trying to sell you oxygen.

It’s easy to revert back to these moments, the ones that left you annoyed or angry. The people who tried to dupe you into handing over your hard earned cash.

But sales shouldn’t be a dirty word. It is a part of everyday life. It is part of the human experience! It is to influence, encourage, support, persuade, provide… achieve great results that ensure everyone is happy. Sales is life!

How we support you...

Here at Permagard, we go beyond the delivery of a great product and strive towards driving the experience, end to end, ensuring satisfaction is achieved, changing sales into a high level of ongoing service and support.

Customer service, without a shadow of a doubt, is our main priority. We LOVE what we do and we want you to be part of the Pemagard family. From the moment you first encounter the sales team, right through to aftercare and warranty matters, we listen intently, value all feedback and aim to meet every need when possible.

Knowledge is power!

Ongoing training and support is a key part of the Permagard difference, our team are dedicated to supporting dealerships with experienced, motivated and passionate after sales consultants who can deliver this level of aftercare.

Friends forever...

Our lifetime warranty and aftercare process make us a cut above the rest, there is nothing quite like it on the market. We have focussed on making warranty claims as pain-free as possible.

We don’t expect you to complete an essay style application form or sit making blood-curdling calls to a call centre, no way! A friendly and experienced member of our Permagard team will make a quick call and then send someone to service the car. We aim to fix any problems on the spot whenever possible. Too easy!

Like no other

There’s no question about it, amazing customer service keeps everyone happy and helps to build a reputation that has people coming back for more. The unique cutting-edge technology behind our products teamed with our service delivery, creates a very attractive and enjoyable experience that elevates the entire sales journey and brings a wonderful element of surprise and satisfaction to customers, beyond buying a new car.

A little love goes a long way when it comes to the Permagard touch.

 


 

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